Wow! I noticed that too. Helpless generation. My old Millennial neighbors were astounded that I repaired just about everything of mine that broke, and they were amazed when I repaired their leaky tub faucets and more.
LMFAO, AJ!😂😂
.....Oh, such is the deep love I feel, for that ever increasing, pie-share, of my HVAC customers, that are 100% certified MILLENIALS!! Especially MILLENIAL COUPLES!!
They are just so damn impressive, as I enter their home for a repair call!😂🤣
Wonderful folks that are blemishless, with no flaws in their character!! (Just ask them, they love talking so positively about themselves)!!😂🤣😂
You nailed it AJ! I’ll share a short repair call experience, with one of my famous millennial customers:
1st time customer, I’m guessing, a 28-32yr old male, owns small, older, house in Gainesville, VA. Has NO HEAT! 50- 55°F day around 3 PM, and I knocked on his door.
My normal routine is to, first introduce myself, ask customer to describe in their own words, what is going on, while I’m listening, and walking, and usually head to the thermostat first, while still listening to customer.
Well, I no sooner got my name out, at the door, when he just abruptly said something like asking me if I minded if he “tagged along”, while I checked his system, and then adding, “ It’s doing nothing, it’s completely dead“.
The customer wanting to watch what we do, happens often in my trade, and I train my guys to WELCOME IT, helping to ease any concerns the customer may have, AND, they, often times, can feel they’re more a part of the remedy.
I have had technicians that don’t like it when customers tag along, so I simply try to tell those guys that they can attempt to turn it into a positive, rather than view it as a negative. I don’t permit my employees to ever tell customers they can’t watch. I mean, it’s THEIR house, for crying out loud!
Nevertheless, as I just start diagnosing the system, he quickly adds “you don’t mind if I Google a few things about what you’re doing, do you”? I told him I don’t mind at all, and continued my early diagnosing. I just sort of assumed he was kind of interested, or curious about the repair.
There was small talk for about the next 20 seconds, as I noticed out of the corner of my eye, that his index finger is rapidly sliding up and down his iPad. He immediately stops, and then with a straight face asks me, “Are you going to check the, (then squinting his eyes on the screen, slowly, and deliberately enunciating, as if unfamiliar with the words), the, b l o w e r m o t o r f a n r e l a y THINGEY”?
Resisting the temptation to immediately stuff that iPad up his young, entitled, and condescending little ASS, I calmly and politely responded, (admittedly, with a small grin on my face), and said, “I would be glad to check that part out for you, sir, but you have a gas boiler/radiator system, and,”.....
(suddenly, he cuts me off, in mid sentence), “I KNOW THAT”, he says, then quickly adds, “What does that have to do with ANYTHING”, and then, again, sharply adding, “Just to let you know, I completed a full semester of ‘Familiarizing Yourself with Home Repairs’, as one of my electives in college”!
You have to realize, that at this point, in my mind, I’m doing all I can to hold back from bending this skinny little fuck over my knee, take off my belt, and give him the richly deserved, SPANKIN’, that his daddy, so obviously overlooked administering to him, during his spoiled little childhood!!😂🤣
In spite of all this, however, still being polite, but with a slightly firmer tone, I simply said to him “Your gas boiler radiator system does NOT have a blower motor, and therefore doesn’t have a ‘blower motor fan relay, THINGEY’, sir”!
It was at this very moment, that I simultaneously just happened to notice the electrical switch on the wall right next to his gas boiler system........DRUM ROLL PLEASE!!!!......It was in the OFF position!!
Of course, I immediately asked him, “Did you notice this switch, sir”?
He looks at it, (awkward moment of silence begins), as I flip the switch to ON, and boiler immediately fires up, while I am putting the cover back on to wrap up the call.
“What the fuck, man!” he says? “What...just happened”?...(little whining sounds, also)....”O, MA GOD....OH MY FUCKING GOD”!
( I’m thinking in my mind, what a little wussy kid)!
“Well sir, you have heat now“, I said....(now comes the coup de grace from this little bastard)! “Do I still have to pay a repair charge, because you really didn’t have to do any repairs, technically speaking”? (his fingers, making quotation marks in the air, with the word “repairs”)
“Well sir, you’re still responsible for the diagnostic charge you agreed to, on the phone, of $89. But I don’t think I’m interested in collecting it from you, to be honest”! I stated, somewhat sternly, as I kept my cool!😎
“Ok, cool”, he said, as he sensed the expression on my face.
“Are you pissed, or something”?, he asked.
“Oh no, maybe just a little disappointed, I guess“.
“WHY”,? he asked.
I purposely timed my reply for when I opened, and walked out the door, saying, “Just a bit disappointed in myself, as I don’t normally do service calls for KIDS! KIDS don’t pay bills. ADULTS PAY BILLS”!! 😂🤣🤣😂......WAIT FOR IT!!!....... (nothing but millennial crickets)!😁😂🤣😁 BWAAHAHA!!
The best part was reversing out of his driveway, observing his wimpy, slack-jawed, ass, with a look on his face, debating whether he should flip me off or not! (The satisfaction came with HIM knowing, that I KNEW, he was just an innocuous, little pussy)!! For my 60-year-old ass, that was SO worth my $89!
Did I mention AJ, that I sure love me some MILLENIALS!!😂😂
Rush
