Author Topic: Cutting the Cord  (Read 593 times)

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Offline ArJunaZ

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Cutting the Cord
« on: July 03, 2019, 06:35:44 PM »
Last week I noticed my bank did not autopay my cable bill. Looking back the monthly rate has been creeping upward until two months ago they raised my rate by $37/month for no reason.  I called and told them I was not going to pay the new rate for the last two months and to come disconnect the cable TV DVR's if they did not reduce my monthly bill from what it was even a few months back. My bill has gone from $130/month a few years ago to $267 last month.

They agreed to drop my bill to $214, which I thought was shit, but I said OK. I also had them come and fix an issue that plagued the box in my bedroom. Today they send a complete retard that doesn't understand the most fundamental concept of electrical signals. She actually insisted that a cable splitter boosted the cable signal. She said the signal in my room was "too strong" because I had too many splitters in my house. I mean IMO you can't say something any dumber than that as a cable TV technician.  She argued vehemently when I told her the signal coming out of a two-way splitter is cut in half out each of the two outputs. It even says so on the damn splitter as "-3.5db" at each output connector.  BTW, before I became a computer engineer I was an electronics technician and engineer. I went to electronics vocational school when I was 12 years old. I even showed her on the Internet a page about cable splitters and how they work, which of course confirmed what I told her. She still argued that the splitters were making the signal too strong.
 8-0

So she calls her boss to discuss it. OMG!!! He agrees!!!!  WTF?
Then she tells me she has to put an amplifier on the line to reduce the signal strength.  :huh: At this point I am flabberghasted and totally mind blown that this company can even function.

Then in the middle of all this she tells me that one of my DVR's had been disabled in their system and she could not turn it back on. It turns out the woman I spoke with on the phone "reduced" my old billing amount by $20 by changing my plan from three TV's to two TV's and without saying a word to me that she turned off one DVR. I was told today if I added the third DVR back my rate would be MORE than I was paying two months ago.

Fuck it I said, I had them take all three DVR boxes with them today and am now cable TV free.

Not sure what I can do to watch the Capitals, but I just saved more than $2000/year and I am still keeping my Internet with them (for now). And I did not have any special channels or packages, just basic cable.

FUCK Comcast!!  They wanted me to pay $3200/year for Internet and three basic cable TV's.

I knew this day was coming as I watched the rates climb every year.

I wish there was a reliable Internet streaming service for just the Capitals.

 :'(
The United Kingdom is FREE again. EU no more!

Offline PUCKNRUSH

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Re: Cutting the Cord
« Reply #1 on: July 04, 2019, 02:14:17 AM »
Last week I noticed my bank did not autopay my cable bill. Looking back the monthly rate has been creeping upward until two months ago they raised my rate by $37/month for no reason.  I called and told them I was not going to pay the new rate for the last two months and to come disconnect the cable TV DVR's if they did not reduce my monthly bill from what it was even a few months back. My bill has gone from $130/month a few years ago to $267 last month.

They agreed to drop my bill to $214, which I thought was shit, but I said OK. I also had them come and fix an issue that plagued the box in my bedroom. Today they send a complete retard that doesn't understand the most fundamental concept of electrical signals. She actually insisted that a cable splitter boosted the cable signal. She said the signal in my room was "too strong" because I had too many splitters in my house. I mean IMO you can't say something any dumber than that as a cable TV technician.  She argued vehemently when I told her the signal coming out of a two-way splitter is cut in half out each of the two outputs. It even says so on the damn splitter as "-3.5db" at each output connector.  BTW, before I became a computer engineer I was an electronics technician and engineer. I went to electronics vocational school when I was 12 years old. I even showed her on the Internet a page about cable splitters and how they work, which of course confirmed what I told her. She still argued that the splitters were making the signal too strong.
 8-0

So she calls her boss to discuss it. OMG!!! He agrees!!!!  WTF?
Then she tells me she has to put an amplifier on the line to reduce the signal strength.  :huh: At this point I am flabberghasted and totally mind blown that this company can even function.

Then in the middle of all this she tells me that one of my DVR's had been disabled in their system and she could not turn it back on. It turns out the woman I spoke with on the phone "reduced" my old billing amount by $20 by changing my plan from three TV's to two TV's and without saying a word to me that she turned off one DVR. I was told today if I added the third DVR back my rate would be MORE than I was paying two months ago.

Fuck it I said, I had them take all three DVR boxes with them today and am now cable TV free.

Not sure what I can do to watch the Capitals, but I just saved more than $2000/year and I am still keeping my Internet with them (for now). And I did not have any special channels or packages, just basic cable.

FUCK Comcast!!  They wanted me to pay $3200/year for Internet and three basic cable TV's.

I knew this day was coming as I watched the rates climb every year.

I wish there was a reliable Internet streaming service for just the Capitals.

 :'(


Hey AJ!   How have you been?
I too have Comcast/Xfinity cable TV and internet services. My prior service was Dish for TV, with only Hughesnet as my satellite internet service. Dish was ok, but Hughesnet was a horrible nightmare to deal with, as they were the only game in town out here, and they knew it. Best speed available was only 25k. We had Fios in our other home with 100k.


Iím quite rural out here, so my only non-satellite choice is Comcast, and we are one of the few ďareasĒ that gets the cable ran to our street, solely because a Comcast exec just happens to live in our same rural sector.


Cost me $2,000 to get Comcast cable ran to my house, (about 1000 ft). Iím not a big Hollywood fan, so we donít have the HBO, Showtime, etc stuff, but we have six boxes for TV and about 200k internet speed.


Just like you, over the past few years, our bill has crept up, from $210, to $325!
In May of this year I finally called and complained. Ended up with some douche of a rep who gave me the standard BS explanations.
I immediately went two supervisors above him, after some attempted shielding by Comcast, where the conversation escalated quickly to me CANCELLING my service.
They allowed the service to stay on thru the rest of the cycle, (about 10 days). I received numerous calls from higher level folks at Comcast, during that time. Each was quickly dismissed by me, as they would only offer service at $299. I was determined to walk, for sure!


I stopped answering the calls, and figured it was over. 3 days before the service disconnect date, I got a call from a number I didnít recognize. Thinking it may be one of my HVAC customers, I answered it, and to my surprise, it was the Comcast executive that lived in our neighborhood.


She called to ask why I was cancelling, as Iím the only other person in our 7-house, rural area section,  that gets the service, besides her, of course!(LOL).


Turns out, I got lucky, she arranged a 3-year service contract for me, at $225/month. She also comped my May monthly service charges, less taxes, (approx. $270)!


My point isnít to brag, itís the opposite, in that I realize that EXCEPT for my lucky connection, I would have been screwed Royally!
These big cable companies, AND cell phone companies are ALL getting in position to SCREW the public over GRADUALLY, IMHO, because their marketing info tells them that the majority of customers will simply TOLERATE IT!!!


Sorry for your experience, AJ. I wish the inept technician, AND service managers, were just an anomaly, but itís just too pervasive in EVERY home servicing industry nowadays!


Iím not gonna get started, or Iíll ruin my 4th of July, as there is so much to be thankful for in our great USA!
The fact that half of our country doesnít get the appreciation, is NOT my problem! They can stay all faux-angry, at even the most basically understood decencies, super-impressed with themselves, at their wimpy-ass ability to microscopically dissect any of todayís issues, solely looking for reasons to get and STAY, angry at something, so they can take some irrelevant, FAKE action, get it up on Facebook, or Twitter, and feel like theyíre INVOLVED!!


You need to go no further than to compare todayís 18 year olds, to those that stormed the beaches at Normandy in WWII!  What a frickin joke!!


Rush





Always hopeful, yet discontent -
He knows CHANGES arenít permanent -
              BUT CHANGE IS!!!

RUSH - from ďTom SawyerĒ

Offline ArJunaZ

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Re: Cutting the Cord
« Reply #2 on: July 05, 2019, 12:01:36 AM »
Hi Rush,
It does sound like you lucked out.  I am surprised to hear they charged you anything, much less $2K to run cable to your house. I would think a commitment of a few years would be a reasonable investment for them, with lots of potential upside. I think they gouge you for whatever they can get away with. Sounds like we have the same service, except you have twice the DVR's. If they are not all DVR's then it sounds like you may be getting gouged worse than I was. I also own my own cable modem years ago which paid for itself in seven months by saving on the $10/month rental. I get 250Mbps.

Unfortunately, since I've had Comcast about 20 years now I only recall 3 people that actually deserved to call themselves technicians. That's about 15% of the "technicians" I have dealt with. I once had an issue on the living room DVR that the first tech could not resolve. From the start they were blaming my TV. This tech had a 2nd level support tech come out and he too was stumped and tried to blame my TV. He came back a couple days later with 3 other 3rd level support guys that had some pretty advanced tech with them. Not realizing how observant and knowledgeable I was they too also tried to tell me it was my "equipment" problem. Proving them wrong was easy when I saw the exact same issue appear on their fancy portable testing device with a TV screen on it.  When I pointed this out they told me they would have a specialist engineer contact me and come out. One of them even gave me his cellphone number "in case I needed to talk to him", or that's what he said. No one else ever showed up and the guy never answered the phone at the number he gave me.  It was not worth all the effort, so I just lived with the issue. This was like the issue I was having recently in my bedroom, random pixelation of the picture and dropping out of sound, only it was much worse in the living room.

Every time I have dealt with Comcast I have absolutely hated it. I have used some very colorful language with them out of pure frustration. I am more capable than anyone I've met from Comcast. It really frustrates me to hell when they waste my time as these idiots run through their troubleshooting scripts, which always includes "refreshing the box", as if I had not already done that. And since most of them have no understanding of how their system works you cannot have an intelligent discussion utilizing logic to address an issue.

That girl that came out yesterday could not have been more useless. I'm still shaking my head about that.

Like you said, it's a damn monopoly and they don't have to be good. They still get their car payment sized check from you every month. There are two companies that decades ago I have sworn I would never do business with, Sony and Verizon, so FIOS was not an option. My experiences with Verizon in the distant past were worse than with Comcast.

GOOD NEWS!  I've been researching streaming options for the last day. I found a service I subscribed to. It's called FUBOTV. $59/month and allows three simultaneous streams, 500 hours of DVR service. and has all the channels we watch except for PBS (for my wife), and it  has NBC Sports Washington and NBCSN, so I can watch the Caps. It works on PC, Phone, tablet, FireStick/ROKU/etc.

I'm saving $1000 year now and still have everything we need and there is no contract.  Streaming PBS is free and easily added to this setup/package.

I am happy not to be giving so much money to Comcast for other reason too. It is owned by treasonous lefttards who are politically anti-America. As soon as I can get high-speed Internet from someone else I will do so.

A lot has changed in available streaming services since I last looked at the options two years ago. I actually found two or three that had NBCSWA.

I hope all is well with you.
Cheers,
AJ
The United Kingdom is FREE again. EU no more!

Offline PUCKNRUSH

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Re: Cutting the Cord
« Reply #3 on: July 05, 2019, 10:35:40 AM »
Hi Rush,
It does sound like you lucked out.  I am surprised to hear they charged you anything, much less $2K to run cable to your house. I would think a commitment of a few years would be a reasonable investment for them, with lots of potential upside. I think they gouge you for whatever they can get away with. Sounds like we have the same service, except you have twice the DVR's. If they are not all DVR's then it sounds like you may be getting gouged worse than I was. I also own my own cable modem years ago which paid for itself in seven months by saving on the $10/month rental. I get 250Mbps.

Unfortunately, since I've had Comcast about 20 years now I only recall 3 people that actually deserved to call themselves technicians. That's about 15% of the "technicians" I have dealt with. I once had an issue on the living room DVR that the first tech could not resolve. From the start they were blaming my TV. This tech had a 2nd level support tech come out and he too was stumped and tried to blame my TV. He came back a couple days later with 3 other 3rd level support guys that had some pretty advanced tech with them. Not realizing how observant and knowledgeable I was they too also tried to tell me it was my "equipment" problem. Proving them wrong was easy when I saw the exact same issue appear on their fancy portable testing device with a TV screen on it.  When I pointed this out they told me they would have a specialist engineer contact me and come out. One of them even gave me his cellphone number "in case I needed to talk to him", or that's what he said. No one else ever showed up and the guy never answered the phone at the number he gave me.  It was not worth all the effort, so I just lived with the issue. This was like the issue I was having recently in my bedroom, random pixelation of the picture and dropping out of sound, only it was much worse in the living room.

Every time I have dealt with Comcast I have absolutely hated it. I have used some very colorful language with them out of pure frustration. I am more capable than anyone I've met from Comcast. It really frustrates me to hell when they waste my time as these idiots run through their troubleshooting scripts, which always includes "refreshing the box", as if I had not already done that. And since most of them have no understanding of how their system works you cannot have an intelligent discussion utilizing logic to address an issue.

That girl that came out yesterday could not have been more useless. I'm still shaking my head about that.

Like you said, it's a damn monopoly and they don't have to be good. They still get their car payment sized check from you every month. There are two companies that decades ago I have sworn I would never do business with, Sony and Verizon, so FIOS was not an option. My experiences with Verizon in the distant past were worse than with Comcast.

GOOD NEWS!  I've been researching streaming options for the last day. I found a service I subscribed to. It's called FUBOTV. $59/month and allows three simultaneous streams, 500 hours of DVR service. and has all the channels we watch except for PBS (for my wife), and it  has NBC Sports Washington and NBCSN, so I can watch the Caps. It works on PC, Phone, tablet, FireStick/ROKU/etc.

I'm saving $1000 year now and still have everything we need and there is no contract.  Streaming PBS is free and easily added to this setup/package.

I am happy not to be giving so much money to Comcast for other reason too. It is owned by treasonous lefttards who are politically anti-America. As soon as I can get high-speed Internet from someone else I will do so.

A lot has changed in available streaming services since I last looked at the options two years ago. I actually found two or three that had NBCSWA.

I hope all is well with you.
Cheers,
AJ


Things are well, thanks for asking, AJ.
Yes, I tolerate Comcast only because of the internet speed I get, and I couldnít agree more with you about Verizon/Fios as even a WORSE experience than Comcast!
Hughesnet is another horrible company to deal with.


My choices are very limited still because of my quite rural location.
 Is something truly better comes up in the future, that fits what we want, then I would switch in a heartbeat!


Watched the Fourth of July celebration on the Mall yesterday. It was nice to see some actual SINCERE pride and gratitude shown for our great country!!! Still canít get over the incredible size of that B2 bomber, flanked by those Raptors.  They really look OMINOUS!!


Take care AJ. Ttyl


Rush
Always hopeful, yet discontent -
He knows CHANGES arenít permanent -
              BUT CHANGE IS!!!

RUSH - from ďTom SawyerĒ

Offline alta

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Re: Cutting the Cord
« Reply #4 on: July 07, 2019, 10:25:48 AM »
an amplifier reduces signal strength :huh: , I'm speachless...






I'm running two HDMI splitters that the output is just as strong as the input, but they are powered
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