My first rep gave good respectable service. This was when I was up in Section 408.
It’s here that I must mention that Monumental does, however, have a practice of generally NOT allowing a season ticket holder to upgrade his seats at renewal time, (March 15th or so, every year).
They only allow a season ticket holder, (STH), to upgrade his seats, at a special “seat swap” event, every summer. The idea is they want to be able to offer nicer seats to NEW BUYERS. The same tix that come from STH folks who have cancelled at March 15th, deadline! Those juicy tickets are only made available to NEW Buyers. They are bought up quickly BEFORE the summertime “seat swap”, that the STH’s are forced to wait for! And the pickin’s, then, are not that good!!!
This means a Newbie can get his hands on better season ticket seats, than any of the OLD season ticket holders. This is one of the biggest issues I have, as it means they treat a New buyer, better than their PROVEN, RELIABLE, and LOYAL, STH’s !! It’s ass-backwards marketing to me!!
Here’s the real kicker! When I was in 408, with 3 seats, (approx $5K/year), I wanted to BUY better seats in Sec. 105, (approx. $10K/year)!!......THEY REFUSED, even under threat of my cancellation of my 408 season tix!!
THIS REP was quite gracious, and said he regretted my cancellation, there was nothing he could do, and thanked me. I cancelled that day, in March of 2016, for renewal, but also asked my rep if he would have his Mgr. call me. The rep said that his boss was already planning on calling me in about an hour! I said ok.
I got the call, and it was extremely negative-toned, from the start. This guy tried starting a “fear of loss” vibe, with me, right off the bat!
I quickly “readjusted”, both HIM, and the tone of the talk, as well, and he piped down! (I was livid at this point), but kept my cool.....FINALLY, after feeling like I’d been in a conversation at the closing desk in a used car salesman’s offfice, the Mgr. offered me the seats in sec 105!
I hopped on it, in spite of that SOB, was given a different rep, who was also decent UNTIL I cancelled this year!
Love the Caps, but the Sales and marketing dept, leaves precious little to like, IMO, and also has VERY HIGH turnover rate!
To be fair, I’ve also heard some glowing comments, from some friends about their rep. So, most likely, it depends on who your rep is.
My rep experiences have been 50-50! Should have been MUCH better for the money, IMO!
No regrets though. at all, in the larger view of things!!
Rush
